Introduction

This Privacy Policy explains how AL-MODINA Aluminium Furniture & Interior (“AL-MODINA”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares personal information when you visit our website, submit an enquiry, request a consultation, communicate with our team, or use any of our interior design, aluminium furniture, cabinetry, renovation, manufacturing, delivery, or installation services.

AL-MODINA provides residential and commercial interior design, custom aluminium furniture, kitchen cabinets, wardrobes, office furniture, storage solutions, and related design and installation services across Bangladesh.

By accessing our website, submitting a form, contacting us, requesting a quotation, or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1.Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • Our website and online enquiry forms
  • Phone calls, emails, WhatsApp messages, and social media communications
  • In-person consultations and office visits
  • Site inspections, measurements, and project assessments
  • Quotations, invoices, contracts, and payment records
  • Design, manufacturing, delivery, installation, and after-sales services
  • Customer reviews, feedback, photographs, and testimonials

This Privacy Policy does not apply to third-party websites, social media platforms, payment services, or other external services that may be linked to or integrated with our website.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal and Contact Information
  • Full name
  • Email address
  • Phone number
  • WhatsApp number
  • Residential or business address
  • Project address
  • Company or organization name
  • Preferred method of communication
Project Information
  • Type of property or project
  • Residential or commercial project requirements
  • Room dimensions, measurements, floor plans, and layouts
  • Design preferences and selected materials
  • Furniture and storage requirements
  • Estimated budget
  • Preferred project schedule
  • Photographs or videos of the project location
  • Information provided during consultations or site visits
Transaction and Business Information
  • Quotation and invoice details
  • Payment amount and payment status
  • Transaction reference number
  • Order or project history
  • Materials and services selected
  • Delivery and installation information
  • Warranty or after-sales service records

When payments are made through banks, mobile financial services, or other third-party payment providers, the relevant provider may process your financial information according to its own privacy policy. We generally receive only the information necessary to verify and record the transaction.

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Time spent on the website
  • Website interactions
  • Approximate location derived from your IP address
  • Cookie and analytics information
Communication Information

We may retain the content and history of your communications with us, including emails, phone enquiries, WhatsApp messages, social media messages, consultation notes, complaints, reviews, and support requests.

3. How We Collect Information

We may collect personal information:

  • Directly from you when you complete an enquiry or consultation form
  • When you call, email, message, or visit our office
  • During site visits, measurements, and project consultations
  • When you request or approve a quotation, design, material, or project proposal
  • When you make a payment or enter into a service agreement
  • When you submit feedback, a testimonial, or a review
  • Automatically through cookies, analytics tools, and similar website technologies
  • From an authorized representative, architect, contractor, business partner, or property owner involved in your project

Please ensure that any information you provide is accurate, complete, and up to date.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and consultation requests
  • Understand your interior design and furniture requirements
  • Arrange site visits, measurements, and project assessments
  • Prepare quotations, layouts, designs, and project proposals
  • Communicate about materials, colours, designs, pricing, and timelines
  • Manufacture customized aluminium furniture, cabinets, wardrobes, and storage solutions
  • Coordinate delivery, installation, inspection, and handover
  • Process and verify payments
  • Provide warranty and after-sales support
  • Maintain project, accounting, and business records
  • Improve our website, services, designs, and customer experience
  • Prevent fraudulent, unauthorized, or unlawful activity
  • Resolve complaints and disputes
  • Comply with applicable legal, regulatory, accounting, and tax obligations
  • Protect the rights, property, safety, and legitimate interests of AL-MODINA, our customers, employees, and business partners

5. Marketing Communications

With your permission, we may use your name, email address, or phone number to send:

  • Service updates
  • Promotional offers
  • New design or product announcements
  • Interior design ideas
  • Project updates
  • Relevant business communications

You may request to stop receiving promotional communications at any time by contacting us.

Opting out of marketing communications will not prevent us from sending essential messages concerning an active enquiry, quotation, payment, project, delivery, installation, warranty, or customer support request.

 

6. How We Share Information

We do not sell or rent personal information.

We may share limited personal information with trusted parties where reasonably necessary, including:

  • Employees, designers, engineers, craftsmen, installers, and project coordinators
  • Material suppliers and hardware providers
  • Delivery and transportation providers
  • Contractors, architects, consultants, and other professionals involved in your project
  • Website hosting, email, analytics, and technical service providers
  • Banks, payment providers, accountants, auditors, and professional advisers
  • Government authorities, courts, regulators, or law-enforcement agencies when legally required

These parties should only receive the information necessary to perform their relevant services or fulfil applicable legal obligations.

7. Project Photographs and Portfolio Use

During consultation, production, installation, or project completion, we may take photographs or videos of the project for:

  • Project documentation
  • Quality-control purposes
  • Internal training
  • Warranty and after-sales records
  • Portfolio presentation
  • Website or social media marketing

Where photographs or videos could reasonably identify you, your family, employees, property address, confidential business information, or other sensitive details, we will seek appropriate permission before using them publicly.

You may inform us if you do not want your completed project to be used for promotional or portfolio purposes.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

  • Ensure that the website functions correctly
  • Remember visitor preferences
  • Understand how visitors use the website
  • Measure website performance
  • Improve content and user experience
  • Evaluate advertising or marketing campaigns
  • Protect the website from fraud and misuse

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of the website.

9. Analytics and Third-Party Services

We may use third-party services such as website analytics, embedded maps, social media integrations, review widgets, form-processing services, or advertising platforms.

These services may collect technical information according to their own privacy policies. AL-MODINA does not control the privacy practices of independent third-party platforms.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Respond to enquiries
  • Prepare and manage quotations
  • Complete projects and provide requested services
  • Maintain warranty and after-sales records
  • Meet accounting, tax, legal, and regulatory requirements
  • Resolve complaints or disputes
  • Protect our legitimate business interests

Information that is no longer required may be securely deleted, anonymized, or archived where permitted by law.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against:

  • Unauthorized access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

However, no website, internet transmission, communication platform, or electronic storage system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through unsecured communication channels.

12.Your Rights and Choices

Subject to applicable laws and reasonable identity verification, you may request that we:

  • Confirm whether we hold your personal information
  • Provide access to certain personal information
  • Correct inaccurate or incomplete information
  • Update your contact details
  • Delete information that is no longer required
  • Stop sending promotional communications
  • Withdraw consent where processing is based on consent
  • Restrict or object to certain uses of your information

Some information may need to be retained where required for legal, contractual, accounting, warranty, fraud-prevention, or dispute-resolution purposes.

To submit a privacy request, contact us using the details provided below.

13.Children’s Privacy

Our website and services are primarily intended for adults, property owners, tenants with authorization, businesses, architects, contractors, and other persons capable of entering into a service agreement.

We do not knowingly collect personal information directly from children without the involvement or permission of a parent or legal guardian.

14. Third-Party Links

Our website may contain links to third-party websites, social media profiles, map services, review platforms, or other external resources.

We are not responsible for the content, security, availability, or privacy practices of third-party websites or services. Please review the privacy policy of any external service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Business practices
  • Website functionality
  • Technology
  • Legal or regulatory requirements

The updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after an update indicates your acknowledgement of the revised Privacy Policy.

16.Contact Us

For questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact:

AL-MODINA Aluminium Furniture & Interior

Office Address:
London Plaza, Ground Floor, Shop 18, Plot 35, Sector 3, Uttara, Dhaka, Bangladesh

Phone:
01676-165637
01407-775036

Email:
almodina5637@gmail.com

Effective Date: 30 July 2026